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PalmPay seeks responsible gaming to curb fraud

PalmPay has called for the promotion of responsible gaming by stakeholders in the industry to protect sports pundits from potential risks common to the industry.

The focus on responsible gaming was apt for several reasons. According to data compiled last year by Dutch research firm, Newzoo, sub-Saharan Africa’s gaming industry would generate over $1 billion for the first time this year, signifying a buoyant market for gaming enthusiasts in the continent.

Also, Nigeria’s betting industry reached over $2 billion in 2020, with over 60 million citizens between the ages of 18 and 40 spending $5.5 million daily on betting, according to a 2023 report by the Orange Business Intelligence Technology (ORBIT).

The Africa-focused fintech platform spoke at the Africa Gaming Expo which took place in Lagos between March 12 and 15, 2024. It was a melting pot for gaming enthusiasts, regulatory bodies and digital payment platforms from Nigeria, South Africa, Kenya, Ghana, Uganda, Botswana and other African countries to promote responsible gaming across the continent.

A lineup of distinguished panelists from around the continent on the occasion included PalmPay’s Head of Biller Business Development, Wayne Ruppel. He offered insights into the latest trends, innovations and challenges facing the gaming industry in Africa, with a focus on the need to promote responsible gaming among gamers on the continent.

Speaking on: “The Role of Payment Providers in Facilitating Secured Transactions in the Gaming Industry,” Mr Wayne spoke on initiatives the company was putting in place to raise awareness and protect gamers from potential fraud risks in the gaming industry.

“At PalmPay, our wallet is secure and has multi-factor security authentication features, including device-binding. This means there must be confirmation before a user logs into your account. When someone illegally tries to log into a user’s account, they’ll be required to identify themselves, including facial recognition.

“Also, among other security features and awareness programmes to promote responsible gaming, we run educational campaigns across our media channels to educate PalmPay users about the need to secure their wallets.

“Furthermore, we’ve optimized payout. Initially, people could create a betting account and use it to withdraw money into another betting account with a different name. With our name-binding feature, that is no longer possible. With this feature, the name on the account a user is withdrawing to must correspond with the name on the payout account,” Mr Wayne said.

As a digital payment platform of choice for gamers, PalmPay offers customers of the biggest betting companies in Nigeria secure and safe payment gateways to fund their betting wallets. The fintech platform recently signed up a strategic partnership with BetKing to promote responsible gaming in Nigeria.

With a population of over 200 million, Nigeria is Africa’s largest betting market. A National Sports Industry policy document released in 2023 noted that in over 10 years, the betting industry would generate up to $4.7 billion in annual revenue, create 10 million jobs and generate between 1.5-3per cent of gross domestic product (GDP).

This exponential growth in the gaming industry in Africa, with a population of over 1.4 billion people, means that more Africans between the ages of 18 and 40 are at risk of fraud and other security risks associated with the gaming industry. However, PalmPay’s multi-factor security authentication features can mitigate these risks.

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