Previous Next

Lawmakers urge MTN, Glo, Airtel, 9mobile on service quality

The House of Representatives has urged the Nigeria Communications Commission (NCC) to ensure that registered network providers, MTN, Glo, Airtel, and 9mobile to provide quality communication services to Nigerians.

It also urged the NCC to abort unwarranted charges on calls that bridge to wrong parties and zero voice.

It mandated the Committee on Communications to ensure compliance.

These resolutions followed the adoption of a motion titled, "Need to Direct Telecommunication Companies to Restrain from Unwarranted Charges on Services not Rendered and improve Service Delivery" moved by Hon. Emmanuel Ukpong-Udo

The House noted that over 222,500,000 Nigerians subscribed to telephone services at the end of 2022 according to the National Bureau of Statistics.

It was concerned that despite the increasing and remarkable patronage of telecommunications services by Nigerians including low-income earners, rural dwellers and the vulnerable in our society, communication services provided by network carriers are not proportionate with the interest expressed by Nigerians.

It worried that Nigerians pay charges on calls with low voice quality arising from congestions, calls freezing and fluctuating network services.

The House said it was cognizant that Nigerians lose valuable business hours and finances due to poor service delivery by these network service providers whilst enriching the service providers to their detriment.