An end-to-end digital commerce
solution tailored for small and medium-sized businesses, tappi, has raised
$1.5million in an oversubscribed Pre-Seed round led by Mercy Corps Ventures and
Chui Ventures. With participation from Digital Currency Group, SOSV,
Resilience17, growX ventures, Orbit Startups and Reflect Ventures, the
investment also saw contributions from angel investors and advisors from global
tech companies, including Google, Salesforce, Zendesk and the financial sector.
The early-stage funding will further tappi’s mission to empower SMEs to gain
visibility and build trust in the digital commerce ecosystem as the company
broadens its footprint across Africa.
Founded in 2022 by Kenfield
Griffith and Louis Majanja, tappi is digitizing Africa’s $20bn SME market
through software sophistication. Offering SaaS and enterprise-grade tools to
SMEs in Africa starting as low as $2/month, tappi integrates and partners with
some of Africa’s largest mobile network operators and financial institutions,
extending its addressable market to over 100M SMEs. tappi embeds AI in its
operations in Kenya and Nigeria, facilitating a seamless online business
profile creation process through an intuitive chat experience. Payments,
Messaging, and AI are all pivotal to the company’s end-to-end digital commerce
stack, which aims to be the SEO backbone to increase revenue for SMEs across the
continent. This is achieved by helping businesses gain visibility,
consolidating payments with verified reviews to build online trust, and paying
for online Ads with mobile airtime. Since its inception, tappi has captured
verified reviews on $3million consumer transactions and engaged with over 150K
consumers.
With this new funding, tappi will
double down on its current markets by building a solid sales force to boost
direct sales, leveraging a strong 90per cent retention rate. tappi will also
forge strategic partnerships, building on its existing relationship with MTN
Nigeria, which has seen a 19per cent MoM
growth in business ads and business data bundle subscriptions. Further
investment will also focus on talent acquisition and overall brand building.
Speaking on the round, tappi
Chief Executive and co-founder, Kenfield Griffith, said: “We are grateful to be
supported by great investors who share our vision and the mission to address
the untapped potential within Africa’s informal SME markets, particularly in
overlooked service industries such as food services, fashion, and agriculture,
and health and beauty. We are eager to empower SMEs across Africa by providing
them with a trusted identity online to find customers. The current investment
will support our mission to make inroads with our customers through direct
sales and partnerships across the continent.”
“There are 44 million (M)SMEs in
Africa, driving 60per cent employment and 38per cent of GDP on the continent.
Yet, these businesses, 60per cent+ women-led, remain the most underserved and
vulnerable to shocks, especially those accelerated by climate change. While
some may have access to mobile wallets, payment platforms, and online tools,
few have a holistic package that offers them the ability to establish a
verified digital presence, create a performance record, track income, and
leverage these to increase incomes and resilience. Our investment reaffirms
Mercy Corps Ventures’ belief in tappi, and is very much in line with our
purpose of inclusivity and developing financial resilience amongst SMEs in
Africa,” added Hetal Patel, Director of Investments at Mercy Corps Ventures.
In a recent 2023 Africa MSME
Pulse Survey, 62per cent of respondents [majority from Kenya, Nigeria and South
Africa] reported an increased reliance on technology and online tools.
Additionally, over 25per cent plan to invest in e-commerce and website
development, highlighting the significant opportunity in the digital commerce
ecosystem. tappi is well-positioned to meet this growing demand as it fosters
trust and drives economic growth across Africa.
Chief Enterprise Business
Officer, MTN Nigeria, Lynda Saint-Nwafor, said: “At MTN, we're committed to
fueling the growth of over 40 million MSMEs in our markets through tech-driven
solutions. Partnering with tappi, we've launched MTN Thryve, empowering SMEs to
connect with current customers and find new customers via Facebook and
Instagram Ads using MTN data bundles and airtime. tappi's technology aligns
with our vision, and we're excited to be part of SME success stories in our
markets.”
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