- Sunday, April 28, 2024
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Ride hailing platform, Bolt, has
introduced a new cancellation option in its app, aimed at deterring users on its
platform from taking offline trips and paying off the app, so as to further
enhance the safety and well-being of riders.
Riders will now be able to cancel
a trip by selecting the option 'driver asked to pay off-the-app' under specific
circumstances. This feature empowers riders to take immediate action should
they encounter situations where the driver asks for payment for a trip outside
the app, requests payment exceeding the agreed-upon trip fare, or encourages
cancellation of the trip to go offline.
Yahaya Mohammed, Country Manager
for Bolt Nigeria said: “We're happy to introduce our latest cancellation
option, designed to cut down on offline trips and address instances where
drivers insist on charging rates exceeding those on the app. At Bolt, we strongly
discourage both drivers and riders from using the platform to exchange contact
details or negotiate for offline trips. This goes against the safety and
reliability we aim to uphold for our users.
“When drivers and riders go
offline, essential safety features like GPS tracking and SOS coverage in the
app become inactive, leaving users vulnerable and without access to critical
in-app safety tools. Remaining online ensures the effectiveness of these
features and prioritizes the safety of our users. Mitigating actions are also
in place for drivers continuously reported as soliciting offline trips. These
actions include temporary bans and account suspensions, as we remain dedicated
to providing a secure platform for everyone.”
To ensure safety for both drivers
and passengers Bolt encourages both passengers and drivers to take advantage of
the safety features provided in the app's Safety Toolkit. These features are
specifically designed to operate during active (in-app) trips.
Bolt is committed to providing a
secure and reliable ride-hailing experience for all users. The introduction of
the new cancellation reason option reinforces this commitment, offering riders
a powerful tool to prioritize their safety and well-being.
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