- Saturday, April 27, 2024
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A fintech company, Paga, has said
since it started operation 12 years ago, it has not experienced the downtime
its customers experienced on Wednesday. It however said its team of engineers
has rectified the situation.
Its CEO, Tayo Oviosu, in a note to customers
yesterday said as a demonstration of the high esteem the company holds the
customer the company will offer them free transactions today, Friday.
Oviosu, in a note, said: “I am
reaching out to you today regarding a recent challenge we faced.
“Yesterday, Paga experienced an
unexpected service downtime, impacting your ability to access our platform. In
our nearly 12 years of commercial operations, we have yet to experience a
situation such as this one. On behalf of our team - I am sorry. I sincerely
apologise for the inconvenience the downtime caused you or your business and
customers.
“Our technical team has worked
diligently to determine the root cause, and I am pleased to inform you that the
issue has been fully resolved and will not reoccur. We understand Paga
Services' critical role in your daily lives and business.
“Your trust is paramount to us,
and we are committed to continuously improving our services. We understand our
responsibility as your chosen financial partner, and incidents like these drive
our determination to serve you better.
“As a token of our apology, we
will offer you free transactions tomorrow, Friday, January 5, 2024. “The rebate
(excluding VAT) will reflect on your account at the end of the month.”
The CEO urged customers to feel
free to contact him or the customer support team should they have any lingering
concerns or if there's anything specific they'd like to discuss, adding that
their feedback is usually valued immensely.
“Thank you for your patience and
understanding during this time. We remain dedicated to making life possible by
providing a reliable and seamless experience within the Paga ecosystem,” Oviosu
said.
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