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Bolt axes over 5000 drivers over safety issues

Ride-hailing company, Bolt, said over the past six months, it has discontinued the services of more than 5,000 drivers from its platform due to non-compliance and safety related matters.

The company which said it has spent over N20 million to bolster its safety features to enhance the safety of both its riders and drivers therefore warned that it shall no longer be business as usual as they risked being kicked out and barred from using the platform to offer services.

Bolt Country Manager, Yahaya Mohammed, who unveiled the safety measures in Lagos at the weekend, restated the company’s commitment to safety.

"At Bolt, the safety of all users on our platform is our top priority. We understand the trust our users place in us, and we are taking proactive steps to ensure their well-being during every ride. Our enhanced safety measures, stricter compliance measures, coupled with technology-driven solutions, reaffirm our commitment to providing a secure and reliable transportation experience for all," he said.

He said Bolt remained committed to continue providing top tier safety infrastructure within the transportation and mobility ecosystem, adding that it has continued to permanently block drivers and riders reported for any misconduct from accessing the platform. These operational changes, he added, are designed to amplify the safety features and trip experience of users on its platform.

“Bolt continues to innovate and invest in implementing robust safety measures and features to identify and address critical issues promptly. This includes leveraging cutting-edge technology to monitor and evaluate user behaviour, ensuring swift action in response to any identified safety concerns. For example, Bolt introduced the driver selfie check feature that deters cases of driver impersonation and account sharing.

“Another is the driver and Rider Awareness Program. Bolt has a comprehensive awareness and training program for riders and drivers alike. This initiative aims to raise awareness about safety best practices, emphasising the importance of respectful and responsible behaviour on the platform as well as highlighting the how-to of using the in-app safety features,” the company said.

Others include stricter compliance measures which have made the company to warn that any driver or rider found in violation of safety standards as well as being non-compliant will face swift and decisive consequences, including permanent suspension from the platform. These strict compliance measures have so far resulted in over 5000 drivers being denied access to the platform.

“There are also the advanced reporting mechanisms designed to enhance reporting of safety incidents. Bolt has introduced enhanced reporting mechanisms that will empower users to report safety concerns more efficiently. Bolt has enhanced its safety features to facilitate improved detection and provide clear, user-friendly prompts for both riders and drivers. This enables easy in-app communication in case of any issues during a trip, ensuring prompt assistance. The company also has dedicated 24/7 Safety and Social Media Support available in-app. Bolt remains committed to investigating and resolving reported issues promptly, prioritising the safety and well-being of all users of its platform.

“These initiatives signify Bolt's ongoing commitment to safety and user satisfaction. The company is confident that these measures will contribute to creating a safer and more secure ride-hailing environment for both drivers and riders across Nigeria,” Mohammed said.